Refund Policy

We have a 7-day store credit exchange policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@figopax.com. Please note that returns will need to be sent to the following address: 

Azienda Agricola Tallarico Maria Laura C/O Figo Pax Co. 

Contrada Melindoni, Stalettì (Catanzaro)

88069

Italy

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@figopax.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photos. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Store Credit Refund
We will notify you once we’ve received and inspected your return, and let you know if it was approved or not. If approved, you will be automatically receive an email with your store credit code within 15 business days of recieval. Please ensure that the email you processed your original order with is the email where you would to receive the store credit. 
If more than 20 business days have passed since we’ve approved your return, kindly contact us at info@figopax.com.